India's first end-to-end managed services contract and one of the
Cost effectiveness through introduction of next gen processes, tools and
Helps create leaner organization within Reliance with 4,000 employees
moving to new managed service operation, providing them global
Reduces Investment risks with pre-defined costs targeted towards
enhancing customer experience
Mumbai, January 16, 2013: Reliance Communications (RCOM), India’s
fully integrated telecommunications service provider and Alcatel-Lucent
(Euronext Paris and NYSE: ALU), have today announced a first-of-its-kind,
end-to-end network managed services contract aimed at delivering superior
customer experience in Eastern and Southern India up to 2020.
The contract which extends RCOM’s existing relationship with
Alcatel-Lucent’s for over USD 1 billion, will deliver world-class, seamless
voice and data communications services to RCOM customers.
This is India’s first fully integrated strategic agreement and one of
just-a-few globally, to meet the fast evolving customer demand for
communications applications and services in one of the world’s most dynamic
Alcatel-Lucent will enhance Reliance Communication’s operations, and
synergize hitherto independent wireless and wireline teams to form a single
network management organization. This optimized integration of resources will
help Reliance Communications to strengthen its focus on growing its business,
with top-of-the-line services to customers. Alcatel-Lucent also will drive a
standardization of the tools, processes and best practices that are applied
across RCOM’s businesses.
This strategic agreement will give Reliance Communications the unique
capability to proactively assure a high quality and consistent experience for
customers regardless of device or type of connection. To enable the new model,
Alcatel-Lucent will set up and operate next-generation OSS (operations support
systems) and introduce advanced real-time optimization tools to improve network
performance across Reliance’s wireless, wireline, long-distance, fiber and
utilities’ functions. RCOM and Alcatel-Lucent will work together to create
the pathway required by the emerging demands for data-driven and multiple
device-led usage of communication solutions and applications by Indian telecom
Commenting on the partnership, Gurdeep Singh, Chief Executive Officer,
Wireless Business, Reliance Communications said: “We are happy to
announce our new partnership with Alcatel-Lucent, which is a transformative
leap from the limited scope and vision of traditional outsourcing of services.
This will enable Reliance Communications to take the lead in offering next
generation telecom solutions that will meet and exceed the expectations of our
customers, and help them to transit from voice-led usage to a seamless data
experience across multiple devices and platforms.”
Rajeev Singh-Molares, President, Asia-Pacific with Alcatel-Lucent
said: “This business association is an extension of our long-standing
relationship with Reliance Communications, and our commitment to India. It also
demonstrates our renewed focus on managed services as we apply greater
selectivity on more value-added contracts. The enormous scope of this agreement
will bring a wide variety of skills, expertise and hands-on know-how that we
can leverage for the benefit of others.”
Alcatel-Lucent will be responsible for improving network performance and
ultimately consistent service quality, with the goal of increasing customer
satisfaction and retention across all geographies as per the contract.
“This is first time that National Long Distance network and Access
network (Enterprise) is being outsourced to deliver world-class service
delivery and assurance performance. Our enterprise customers will be able to
deploy state-of-the-art data services with high confidence underpinned by our
integrated network and expertise of ALU” added Punit Garg, Chief
Executive Officer, Global and Enterprise Business, Reliance
Munish Seth, President and Managing Director, Alcatel-Lucent India
said: “Having partnered with Reliance Communications over the years, we
fully understand what is required to manage and transform its network. We
believe that our extensive experience with Reliance Communications has played a
major part in the expansion of our existing relationship, and the awarding of
what is one of the largest and most strategic contracts for us to date. This is
a significant milestone for Alcatel-Lucent in India”.
About the 2013 Reliance Communications/Alcatel-Lucent contract
As part of the agreement between the companies, Alcatel-Lucent will support
Reliance Communications with a wide range of services including operations
support system (OSS) integration, services such as benchmarking and radio
frequency coverage testing, and service delivery management.
Alcatel-Lucent will also be responsible for network performance and
ultimately service quality, with the goal of increasing customer satisfaction
and retention. Alcatel-Lucent will also work closely with Reliance
Communications to identify opportunities to introduce new services and expand
existing businesses to help realize the full potential of its network.
The agreement between Alcatel-Lucent and Reliance Communications is the
first for converged wireless/fixed-line contract in India, and one of only a
handful in the world. Alcatel-Lucent will streamline Reliance Communication’s
operations, bringing together previously independent wireless and fixed-line
teams to form a single network management organization. Alcatel-Lucent also
will drive a standardization of the tools, processes and best practices that
are applied across the business.
Reliance Communications will benefit from with expertise gained by
Alcatel-Lucent from more than 20 years’ experience in network operations,
outsourcing and a managed services presence throughout the world, supporting
more than 100 operators.
About Reliance Communications
Reliance Communications Limited founded by the late Shri Dhirubhai H Ambani
(1932-2002) is the flagship company of the Reliance Group. The Reliance Group
currently has a net worth in excess of Rs. 90,000 crore (US$ 17.7 billion),
cash flows of Rs. 8,000 crore (US$ 1.6 billion), net profit of Rs. 3,200 crore
(US$ 0.6 billion).
Reliance Communications is India's foremost and truly integrated
telecommunications service provider. The Company, with a customer base of about
130 million including over 2.5 million individual overseas retail customers,
ranks among the Top 6 Telecom companies in the world by number of customers in
a single country. Reliance Communications corporate clientele includes over
35,000 Indian and multinational corporations including small and medium
enterprises and over 800 global, regional and domestic carriers.
Reliance Communications has established a pan-India, next generation,
integrated (wireless and wireline), convergent (voice, data and video) digital
network that is capable of supporting best-of-class services spanning the
entire communications value chain, covering over 24,000 towns and 600,000
villages. Reliance Communications owns and operates the world's largest next
generation IP enabled connectivity infrastructure, comprising over 277,000
kilometers of fibre optic cable systems in India, USA, Europe, Middle East and
the Asia Pacific region.
Reliance Communications Limited, Registered Office: H, Block, 1st Floor,
Dhirubhai Ambani Knowledge City, Navi Mumbai – 400 710
For further information please contact
Reliance Communications Ltd.